Measure 2020’s Triumphs and Pitfalls, Chart Course for Progress in 2021
By Nicholas Schmitz, PMP, LSSBB
This column originally appeared in the December 2020 issue of Healthcare Hygiene magazine.
At the end of each year, I always recommend using it as a time to closely reflect on what transpired in the department over those 12 months (doing so may even be a requirement from your healthcare facility, particularly the need to review organizational metrics, which makes a more comprehensive assessment doubly important). This type of review is valuable because it not only shows us where we and our processes/practices might have fallen short, but also reminds us of what worked well that could be carried into the new year.
The following key questions can help make the most of this year-end review and, ideally, help guide the process in a more organized and thought-provoking way. You’ll also find some best practices that can help you avoid pitfalls in this assessment journey.
What went well? Review your last 12 months and think about all of the things that went well. It is natural and all too easy to focus on the negatives, especially in a year like 2020 when the hits just seemed to keep coming. But if we really take the time to examine what transpired, we’ll see some strong positives rise to the surface. Beginning with some positive reinforcement will also make addressing some of the negatives a bit easier.
Who needs to be acknowledged for jobs well done? Sometimes, we get so bogged down in the processes and outcomes that we forget to thank those around us who helped drive success. Think about the things that went well and the people or played a part in that, and then be sure to let them know they’re appreciated. At the same time, think about things that may have initially gone wrong but were set on the right path by bright ideas and well-delivered contributions of members of the team.
What didn’t go very well? Identifying the year’s pain points can be less than fun, but examining failures is time well spent (and choosing to skip over this step can lead to stagnation and further failures, which can impact service quality and efficiency and, more importantly, patient care). It’s important to realize that humans tend to learn more from failure and difficulty than they do from success and ease. The best way to approach this step/question is by tackling it as objectively as possible. It’s not even necessary to assign a cause or blame to that year’s failures; merely acknowledging something didn’t work well can be a powerful enough first step to help lead to correction.
With the book closing on 2020, we can – and should – set our sights on the new year (which many of us will gladly welcome). Having a list of what worked (and is continuing to work) well is an excellent place to start when considering departmental goals for the new year. While there will always be core tenants to the job, such as sterility and function, other areas of focus may come and go, as needed. The goal setting process used at General Electric (GE) – called SMART – is one that can be applied to healthcare as well. SMART stands for: Specific, Measurable, Achievable, Realistic, and Timeline.
Breaking sterile processing-related goals into these SMART components can be the difference between hoping something happens and finding a way to make it happen. Still, simply focusing on these goals may be insufficient because it is possible to follow the process without focusing on critical areas of success. Because of this, GE added stretch goals to identify areas that are both challenging and important. The key to a stretch goal is for it to be difficult but not so far out of reach that it crushes morale. Here are some common pitfalls to be aware of and try to avoid:
Be careful what you measure. Choosing metrics to associate with objectives for the year requires thoughtful consideration. A good story that highlights how goal setting can go awry comes from the world of sports. Vasili Alexeyev, a Russian super-heavyweight weightlifter, was offered an incentive for every world record he broke. The result was that he kept breaking world records (often, only his own records) by a gram or two at a time to maximize his reward payout. In this example, it becomes easy to imagine how measurement in one area can drive poor results in another.
Don’t measure the wrong things. Dysfunctional measurement is often caused by organizations doing the wrong things for the right reasons. Consider this example: In order to reduce customer’s wait time, an insurance company known for its customer focus invested in a device to measure average customer wait time for each call center team. They mounted a digital scoreboard above the office cubicles for all to see, which caused employees to get their customers off the phone quickly, even if their issues had not been completely resolved, just so that the customers in the queue wouldn't have to wait. It even compromised customer service behaviors such as empathy for a customer who had recently experienced a death in the family. Fortunately, when the CEO realized the problem, the "wait time" measure was immediately replaced with one that measured the percentage of customers who completed their business on the first call, with no need for follow-up.
Before finalizing goals and metrics, discuss them thoroughly. The process of goal setting has a powerful effect on motivation; therefore, I encourage all leadership to involve their team, peers, and customers in the process. Consider this example of measurement gone wrong: An automobile industry executive explained that to receive his quarterly bonuses “all that mattered was meeting production quotas and getting the cars out of the factory.” What happened after that was somebody else’s problem (certainly not a good way to work). Imagine the harmful results if a similar approach was implemented between Sterile Processing and the Operating Room (OR). Ask your team which objectives and metrics could be set that would support OR goals and vice versa. How do those objectives align with the overall organizational goals? Do these align with the vision and values of the organization?
At the end of each year, it’s important to take an honest look how the team, department and organization performed – good or bad – and then use those assessments to help guide future goals and strategies for the months and year ahead. Continuing to examine and question the processes and metrics of the department will help ensure past failures don’t continue and necessary changes are set in motion.
Nicholas Schmitz, PMP, LSSBB, is president of Schmitz Consulting LLC and has served as an IAHCSMM contributing columnist since 2015. He holds two master’s degrees in organization development and change management, and project management, and is a certified project management professional and Lean Six Sigma black belt.
Healthcare and Sterile Processing Professionals Can Lead Charge for Positive Change
By Norman Thompson, MBA, CRCST, CER, CHL
Editor's note: This column originally appeared in the November 2020 issue of Healthcare Hygiene magazine.
The first confirmed case of COVID-19 in America was January 20, 2020, and many of us still vividly recall the news broadcasts that informed us that this life-changing virus had landed in our homeland. Although it wasn’t deemed a pandemic at the time, that would change just weeks later – and along with that, our personal and professional lives would change along with it, in some notable ways. The pandemic forced the world to reevaluate how we interact in our daily lives, both in and out of the healthcare facility, and it’s also forced us to lessen the grip of “doing things as we always have.”
No question, the shifts perpetuated by the pandemic have caused chaos and unsettling concerns about not only what our day-to-day lives look like now, but what shape that will take moving forward. Although many questions remain to be answered, one thing we know is now is a time for unity and turning obstacles into opportunities for positive change -- and the healthcare industry can lead the crusade.
Teamwork will continue making our mission statements work, and achieving it in a healthy, ongoing way needs to be a top priority. Our critical need to work together, united in our common goal of patient safety and quality patient care, must stay at the forefront – not just today and tomorrow, but in the long-term, indefinite future. True teamwork is a pursuit that’s long been touted, encouraged and promoted, but it is not something that is always successfully attained. We might enjoy it during certain projects and for brief periods following training events and collaboration initiatives, for example, but for many facilities, it’s fleeting. The time is now to finally ingrain it into the fabric and lifeblood of our organizations, departments and individual selves.
When healthcare organizations’ rallying cry becomes, ‘We’re all in this together and are operating as a cohesive unit, not as separate professionals on different teams,’ our service delivery improves and positive outcomes result. Communication and commitment to education and professional development will help drive this unification and make our healthcare mission statements a mission, not just a statement.
SPD’s critical role
In many cases, the sterile processing department (SPD) still suffers from an identity crisis with other departments it serves; many simply are unaware of the work that takes place in the SPD, and the level of expertise needed to get the job done safely, efficiently and correctly. If a positive has come from the pandemic, it’s that it’s created an opportunity to reintroduce the services SP professionals provide and, in some cases, show how they can serve other departments in new ways.
It’s up to SP leaders to demonstrate their contributions and value through process and practice analysis and data capture/dissemination. The department should consistently implement and utilize proven analyses to build a robust environment and ensure that the team is working most effectively and efficiently. The two analytical methods I’ve found to be most effective in an ever-changing environment like the SPD are continuous quality improvement (CQI) and root cause analysis (RCA).
CQI is a defined quality management process that focuses on can increase departmental functionality, enhance employee and leadership development, and promote interdisciplinary quality. This process encourages all healthcare team members to continuously ask the questions, ‘How are we doing?’ and ‘Can we do better?’ and addressing these questions effectively requires structured clinical and administrative data.1 RCA provides insight into troublesome issues that cause delays in daily operations that ultimately affect service delivery and patient care. This analytical tool, if properly implemented, can identify solutions and strengthen accountability. Both of these process management tools can increase productivity and profitability. Even so, in the SPD realm, specifically, it’s important to recognize that some key foundational changes must occur before positive, long-term improvements can occur.
Heightened focus on education, certification
I believe that positive change within the SPD begin with understanding the essential roles of SP professionals. Those outside the department – from the operating room and other “user” departments” to infection prevention, risk management, human resources and those in the C-suite (among others) -- need to be educated about the SPD’s critical role in the delivery of quality patient care. These people should be invited to the department to meet the SPD team and see for themselves all that goes into instrument reprocessing. They must also understand the importance of developing a department of professionals that is rooted in ongoing education and certification, and ensuring SP technicians have the tools and resources they need to succeed on behalf of the department and all the others it serves.
I strongly advocate requiring SP technicians and those in leadership positions within the department to become certified in their roles. Recruiting certified technicians and compensating for advanced skills and years of service can help set the framework for success in the department and in all areas of customer service. These qualified technicians can become part of a leadership development pool, which further reinforces value in the healthcare facility. Certification helps ensure that SP professionals possess the essential knowledge and skills necessary for managing their many essential departmental duties safely, effectively and consistently. Additionally, the ongoing education required for SP professionals to maintain their certification status helps ensure that these professionals stay on top of ever-evolving instrumentation, technology, standards and best practices to keep SPDs functioning at peak performance.
This knowledge helps drive quality and practice consistency – both of which are positive outcomes that will help others within the facility see SP professionals as the vital teammates they are. It will also help those at administrative levels of the organization to better understand that the SPD is the engine that drives the OR and other critical patient care areas of the facility. Often, that knowledge and understanding will help facilitate better communication and improved resolution when challenges or problems arise.
Healthcare organizations need to recognize that, often, the most qualified people to lead the department are those skilled technicians who understand the processes, challenges and innerworkings. Organizations just need invest in these professionals’ leadership development and elevate them through mentorship, continuing education and advanced certifications.
The pandemic has brought more than challenges; it’s also provided an opportunity for change. This metamorphosis will continue to affect every aspect of operations within the healthcare segment. It’s up to each of us to embrace this change and turn it into a positive. As an SP technician with three certifications – CRCST, CER and CHL – I, personally, view this change as exciting and inviting. But we need more to lead this charge toward teamwork, recognition, professional development and the pursuit of excellence. Sterile Processing is a vital part of patient care and we must, as a team, be the leaders of this transformation.
Norman Thompson, MBA, CRCST, CER, CHL, is a sterile processing professional who has authored articles for the International Association of Healthcare Central Service Materiel Management since 2018.
1. Health Information Technology Research Center. Continuous Quality Improvement (CQI) Strategies to Optimize Your Practice. National Learning Consortium. April 12, 2013.
Common SPD and OR Missteps Place Patients at High Risk
By David L. Taylor III, MSN, RN, CNOR
Editor's note: This column originally appeared in the October 2020 issue of Healthcare Hygiene magazine.
Surgical instruments, endoscopes and durable medical equipment that are of subpar quality place patients at risk every day. As a consultant, I have the good fortune of working with health systems across the country and I see a lot of good things and not-so-good things in this role. This article will share some of my experiences when consulting with numerous facilities, and will, hopefully, lead readers to examine their own practices and make necessary changes to improve quality and keep patient safety the top priority.
Today, hospitals are larger and more complex, with many moving parts. Everything works in tandem, until corners are cut (e.g., staffing, training, education) and those shortcomings lead to negative outcomes. For decades, thousands of patients have been negatively impacted by healthcare systems that neglected to properly support and manage the Sterile Processing department (SPD). Many healthcare systems don’t believe it will ever happen to them, but they are mistaken. We continue to see too many infections, retained foreign objects, life threatening injuries, and even death – all the result of actions that could have been avoided.
Healthcare leaders and their staff members who perceive their departments are running well are often surprised when a consultant comes in with a fresh set of eyes and tells them differently. It is not uncommon for organizations to be unaware of their problems because the jobs they perform are difficult, even under the best of circumstances. What follows are some of the most valuable lessons I routinely share in my consultant role:
Cleaning should begin at point of use. Bioburden such as blood and tissue, as well as medication and saline, are the primary causes of pitting, staining and discoloration of instruments. Instrument cleaning should begin during the surgical procedure to prevent blood, soil and debris from drying on the surface and within lumens. Point-of-use care means where the instruments are used. Operating Rooms (OR) have many time pressures and it is very easy to neglect cleaning and proper care of instrumentation used during a procedure. Blood and tissue that are allowed to sit and dry on an instrument make that device more difficult to process. Its presence can also cause pitting and other problems, reducing the instrument’s life expectancy and usefulness and costing hospitals thousands of dollars every year in expensive repairs and premature replacement. If bioburden isn’t properly removed prior to sterilization and that instrument is subsequently used on a patient, life-threatening infections can result. Remember, an instrument cannot be effectively sterilized if it hasn’t first been thoroughly and properly cleaned.
Tape is often misused. Healthcare workers do love their tape. Whether that tape is scotch, masking or medical varieties, it seems it is often used on everything except for which it was intended. Autoclave tape is used to secure packaging materials (e.g., wrapped, container or pouch systems), allow penetration of the sterilizing agent and maintain sterility of the processed item after sterilization. Autoclave tape consists of colored Kraft paper with a rubber resin adhesive that resists moisture and most solvents. The tape can withstand broad temperature and environmental extremes (including steam sterilization) and is not intended for internal use (it’s not validated for such use). The importance of this cannot be overemphasized because tape can block the disinfectant or sterilizing agent from making complete contact with the surface of instruments. Still, it is often being used to secure integrators and pouches on instrument baskets and trays. Load stickers and office-based label makers used to identify instrument sets are also being used inappropriately – and these practices are unacceptable. If tape is found on the inside of wrapped, container or pouch systems, it should be considered contaminated.
Rigid containers, blue wrapper and peel packs are often mishandled. Wrappers, containers and pouch systems have been used in our industry for decades. Unfortunately, many leaders and staff members do not understand the importance of their proper handling and care. They fail to recognize that containers, wrap and peel packs require as much care and attention as the instruments themselves.
In my consulting, I often find poorly maintained rigid containers in daily use that are dented and misshapen, with rubber seals either dry rotted or missing. Some containers I’ve found were in such bad shape, a sheet of paper could easily be passed between the container and the lid once it was “secured.” I have even found insects that made their way into rigid containers, along with dust and lint the color of the organizations’ scrubs. There was no telling how long these instrument containers had been compromised or how many patients might have been impacted.
Blue wrapper and peel packs are commonly used (and misused) as well. The presence of holes in these items is not uncommon and it compromises the integrity of what the products were intended to protect. Instrument sets, basins and other items packaged with blue wrapper and peel packs are often stored inappropriately, in high traffic areas, and often next to water sources or on shelves where employees rub against them as they pass by. I have even seen employees use the same shelves where instruments are being stored on as step stools to reach items located on higher shelves. The integrity of peel packs can be compromised when stuffed beyond capacity into drawers or bins. Peel packs can be packaged either with a single or double pouch; however, inner pouches must remain flat to ensure steam penetration is not compromised as a result of air pockets. This standard is more than a decade old, but I find peel packs all over the country that have inner pouches folded over, often not only once but several times. When package integrity is compromised, it is often blamed on the SPD. In reality, it is the responsibility of both the OR and SP professionals to properly handle and store these items.
SPD equipment and chemicals are often overlooked. Equipment used in the SPD must be inspected, monitored, tested and cleaned regularly. Chemicals used in the cleaning and disinfection process must be monitored as well. Unfortunately, this isn’t always happening. On a recent visit to an organization that was having issues with high surgical site infection rates, it was discovered they were not maintaining their equipment or using chemicals properly. Autoclaves were filthy, with years of dust built up behind the doors of the units and on the controls. Drain screens were also caked with hard water deposits, preventing the evacuation of air from the autoclave chambers. Efficacy testing (e.g., dart tests, biologicals, etc.) were not performed routinely or being documented. Chemicals (e.g., enzymatic and detergents products) were not routinely inspected. In some cases, containers were found empty and had been for weeks, which prevented proper decontamination to remove soil and organic matter – ultimately, placing both SPD staff and patients at risk.
Manufacturing of “homemade” medical supplies is occurring. During a consultation with one healthcare organization, I was horrified to discover “endoscopic cholecystectomy pouches” being dangerously made from Walmart sandwich bags (employees were placing them in peel pouches and sterilizing them to save money). This is wrong on so many levels. Did they not know they are required to attain 510(k) clearance from the US Food and Drug Administration (FDA) in order to manufacture medical supplies? Did they not realize there was no way to properly sterilize these sandwich bags because they were not designed for such a purpose (least of all, for use in patient care)? What made this worse was the decision to make these pouches from sandwich bags was initiated by the surgeon and sanctioned by the OR director who purchased the sandwich bags and instructed the registered nurses to create them (and all of this was done with approval from the chief medical officer and hospital president).
SPD staffing is often lacking. If hospitals advertised they have been understaffing and underfunding their SPDs for years and, as a result, were putting patients at risk for a life-threatening illness, they would not be in business very long. Still, many healthcare facilities are doing just that, and they’re jeopardizing the safety of their patients and employees and putting the organization’s reputation on the line in the process. Increasingly, headlines are being made when SPDs are neglected; budgets fail to allow for adequate equipment, training, staffing and other crucial resources; and mistakes and shortcuts happen as a result. When device contamination leads to patient injury, that’s considered a “never event,” meaning it should not have occurred. These events have been reported on The TODAY Show and across all major television networks, as well as in some of the nation’s most prominent newspapers, and those preventable incidents are costing hospitals millions of dollars. Healthcare leaders must proactively manage the day-to-day operations of the SPD if they wish not to become fodder for the next news story.
What is accepted is what is taught (good or bad). Standards of care and accountability matter. What employees see every day becomes the standard, so if what they see is wrong and their leaders do not correct that perception, those incorrect processes will surely continue. I’ve seen employees doing the wrong things simply because that was the way they were taught or “the way things have always been done.” When educating, it’s vital to train and validate employees’ competencies and to give them the tools to challenge the status quo. Industry standards, guidelines, IFU and policies and procedures must be followed diligently and consistently. Right from wrong must never be left to interpretation.
Patients are counting on everyone involved in their care, including those in the SPD, to do the very best job possible. It's time for facilities to elevate the standard of care being practiced in their SPDs and commit to making their facility the best choice in healthcare. For those who are unsure where to begin, consultants can help guide the process by using their breadth of knowledge and expertise to shed light on shortcomings and truly serve as a partner in quality. Unfortunately, many healthcare organizations only seek help when they are in trouble and by that time, it’s often too late for patients.
David L. Taylor III, MSN, RN, CNOR, is the principal of Resolute Advisory Group, LLC, a healthcare consulting firm in San Antonio. He has served as an IAHCSMM columnist since 2019. For more information email David@ResoluteAdvisoryGroup.com
1. Taylor DL. Perioperative leadership: managing change with insights, priorities, and tools. AORN J. 2014;100(1):8-26, 27-29.
Difficult Times Deliver Opportunities for Lasting Positive Change
By Nicholas Schmitz, PMP, LSSBB
This column originally appeared in the September 2020 issue of Healthcare Hygiene magazine.
We are all facing some unprecedented times and unforeseen challenges this year, including those working in sterile processing (SP). Many of these professionals and their departments are functioning in unexpected circumstances and stepping up to do everything they can to help their healthcare customers, facilities and patients. Put simply, excelling during this trying time of adversity is another service they’re offering.
These difficult times are also challenging assumptions and habits. That can feel disruptive at first, but it can lead to positive outcomes when viewed and explored in a positive light and as an opportunity for growth and improvement. Now is an excellent time to get the ball rolling on changes the team/department has been wanting but, perhaps, hadn’t had an opportunity to tackle previously.
It’s clear that healthcare isn’t the only business segment facing strife and uncertainty. Businesses throughout the world have found themselves challenged to serve their customers within the context of our new reality. And they’ve had to reinvent and innovate to stay relevant and effective in the eyes of their customers and communities. Imagine being an establishment that can no longer allow customers to come inside. How these companies/businesses react and adapt will likely determine whether they survive in the days, weeks and months ahead.
One leading corporation has provided a blueprint other organizations and businesses can follow. In a national webcast to McDonald's restaurant operators earlier this year, the company announced it would phase out its all-day breakfast menu, at least temporarily. What follows are some key takeaways from that decision and some brief explanations on how similar approaches might be applied to any business facing trying times [including healthcare and, even more specifically, the SP department (SPD)]:
1. Simplify/Scale back production
As Crain's Chicago Business explained, the fast food giant’s decision was an opportunity to "streamline kitchen operations during the outbreak." Doing away with all-day breakfast likely meant increased efficiency at the drive-thru, too, since many cities at the time banned sit-down dining during the pandemic.
SP staff and other healthcare professionals can take a similar tact by identifying ways to streamline their own operations and exploring whether there are things that were historically done that consumed more than their fair share of resources within the department. If so, those might be the areas worthy of targeting first during the streamlining process. Leaders should think of task pain points that, if eliminated, would not negatively impact the quality of instruments and might, in fact, improve customer service and quality.
2. Streamline distribution
McDonald’s more limited temporary menu could create a faster customer experience, as long as the company remained confident the change wouldn’t hurt sales in the process.
Streamlined distribution is directly relatable to the healthcare segment and should be part of SP professionals’ thought process as well. Can SP leaders eliminate some decisions for their team members to allow them to focus their time, effort and energy on more important/essential tasks? During this time, many of these professionals have likely been asked to do things they have never been asked to do previously. With that added complexity, departmental leaders should ask themselves whether an opportunity exists to simplify elsewhere, without impacting quality. They may be surprised to learn that simplifying a process or task could improve employee morale while enhancing the department’s service in other areas.
3. Reinforce customer habits
Someday, today’s current troubles will lessen or altogether become a thing of the past. By streamlining policies, practices and/or procedures now, SP professionals will be better positioned to keep serving their customers most effectively and retaining (or building) a more effective interdisciplinary relationship.
This may be an excellent time for SP leaders to present and receive acceptance of changes from their partners, including departmental teammates and customers. Are there things the department does that the SP leaders and their team wish they didn't have to, or is there a better or more efficient way to do those tasks? This might also be a good opportunity to reflect on those aspects and, perhaps, even curtail some duties that aren’t serving the department or its customers well.
4. Readjust what isn’t working well
Personally, I've wondered whether all-day breakfast was a customer perk McDonald's wished it could take back. It was great marketing, but some analyses made me ponder whether it was a worthwhile business decision in the long run. If so, the pandemic delivered a silver lining: an opportunity, if not an excuse, to pull back in that area.
SP leaders should explore what simple things can be asked (perhaps to those in the Operating Room) to be done that would simplify and improve operations in sterile processing? Certainly, there are some things that likely were discussed previously (prior to the pandemic) that never came to fruition. Why not take the opportunity to raise those issues again now? We’re all having to make changes to ensure the safe delivery of care. Since everyone is already changing and, in some cases, operating outside of comfort zones, resistance could very well be lessened.
5. Control the timing
It’s worth noting that while McDonald's announced this menu change to its operators, and at least one of these operators leaked the decision to a prominent business publication, there appears to be nothing to suggest that McDonald's planned to announce the menu change publicly. This could be a lesson for healthcare as well. Again, with nearly every person facing ongoing change and understanding that “status quo” is, increasingly, no longer the norm, some changes can happen quite readily and without fanfare or drama (as long as those change won’t negatively impact quality, safety or readiness).
Seeking ways to instill positive change within the department will help set the department up for success today as well as in the future. It’s a move that could very well improve outcomes for the SPD, its healthcare customers and the patients being served.
Nicholas Schmitz is president of Schmitz Consulting LLC. He holds two master’s degrees in organization development and change management, and project management, and is a certified Project Management Professional and Lean Six Sigma Black Belt. He has served as a columnist and contributing author for the International Association of Healthcare Central Service Materiel Management (IAHCSMM) since 2016.
Sterile Processing Fundamentals: Using Metrics to Drive Efficiency
By David Taylor, MSN, RN, CNOR
This column originally appeared in the July 2020 issue of Healthcare Hygiene magazine.
Sterile processing departments (SPDs) are generally very productive units. Visitors are often surprised by the scope of responsibility and volume of work performed in a 24-hour period and have little understanding of what goes into each process. Pressuring sterile processing (SP) professionals to cut corners and increase throughput beyond what is safe, realistic, and prudent can lead to catastrophic events.
SPDs are complicated and the professionals who function within them require a great deal of knowledge and resources to manage the essential tasks appropriately. Leaders responsible for this department are being asked to improve the quality of their work, drive efficiency and do more with less as budgets continue to shrink. In addition, the number of qualified staff needed to run the department effectively is not always adequate. One way to help in these predicaments is to start running the department based upon metrics, which can provide insights into the operational efficiency of the department.
There are several ways of accomplishing this. Take for example, time-and-motion studies. They were first instituted in offices and factories in the U.S. in the early 20th century and are applicable for jobs that have repetitive tasks associated with the work, such as some of the duties in the SPD. Over the next several decades, these studies were used on a wide scale as a means of improving complex work by subdividing that work into simpler steps and sequences and eliminating redundant motion so various operations of a job can be broken down into measurable elements.1
Lean principles are also great for looking at the work being performed routinely. Lean began in the 15th century. Taiichi Ohno, a Japanese industrial engineer and businessman is considered the father of Toyota Production System. He was inspired by Lean Manufacturing in the US that was widely used by Henry Ford who worked tirelessly to eliminate waste and the efficiencies of his factories.2
By establishing benchmarks for the work performed, leaders can begin to create opportunities that allow their employees to work smarter, not harder. Wasted movement is one example. A leader can improve working conditions just by evaluating the environment and designing the workspace in such a way that allows employees to accomplish the most work with the least number of steps and movement.2
Reduce effort, improve productivity
Standard work is so important for the SPD. It serves as a fundamental platform for continuous improvement and defines the steps needed to complete a process and make corrections to that work. For example, rearranging the location of supplies and workstations can save not only steps but also add time to an SP technician’s day by allowing them to accomplish more work in the same amount of time.
Workflow patterns can have a dramatic effect on SP professionals’ ability to work efficiently. Case carts are one example. In many facilities across the country, the operating room (OR) will generally wait until it has several instrument sets or case carts before returning to the SPD (perhaps, assuming it would be easier for the SPD to reprocess in that manner). This is generally referred to as “batching,” but what the OR fails to understand is the number of responsibilities the SPD has, or the cycle times required for each step in the decontamination and reassembly process. Batching instruments and case carts increases workload, reduces the ability to reprocess instrumentation timely and generates waste. Delivering items to the SPD after each use allows those items to be reprocessed as they are received and keeps instrumentation and equipment moving throughout the day.
Windows of opportunity
Employees in one SPD spent hours walking to various parts of the hospital to collect instrumentation and durable medical equipment, and then returning those items. Not only was this a waste of time, it took a toll on those employees, creating low employee satisfaction and high turnover. The process took staff away from their core duties and required four additional full-time equivalents (FTEs). A review of this process was evaluated, and simple solutions were provided to the senior leaders. The new process proposed was to create a delivery and pick-up process that was accomplished in one step. The construction of a window -- similar to a fast food drive-thru -- would be created in a central hallway near the SPD. A representative from the various units of the hospital would deliver used equipment and receive a new like item before leaving. The savings realized allowed the SPD to reallocate the four FTEs in other areas of the department, which improved various efficiencies and the customer experience.
Walking a mile in their shoes
Another SPD employee walked 25 feet to the rack containing blue wrapping material, and then walked back to the wrapping table. The recommendation was made to move it closer to where the work was being performed. After demonstrating their efforts using a spaghetti diagram, the employees could see every step they made to and from that location. Each step was counted, timed, and calculated based on the number of instrument sets wrapped per shift. The visual representation of their work demonstrated how hard they worked in just that one aspect of their job. Once staff understood the process and were given the autonomy to decide its new location, they positioned the rack next to the wrapping station. This simple maneuver saved nearly 6,000 steps and added 90 minutes of productivity to each shift.
Change can be difficult. Developing processes that promote rational, logical, and efficient workflow will help the SPD bring value to their customers, allow them to accomplish more with the available resources and keep employees satisfied with their jobs.
Leaders should not be afraid to go where the work is being done and get their hands dirty, so to speak. Leaders should encourage their staff to voice their concerns and challenges – and then ask them how and what they would do to get the work done or change the process to improve the working environment. Employees are creative resources and are proud of what they do. There is no one better to provide input than those who do the work every day.
With some smart data analysis, clinical expertise and a commitment to improvement, SP leaders can create an environment that improves the health and safety of their employees and patients, meets customers’ needs and builds something of which everyone in the department can be proud.
1. Time and Motion Study http://www.businessdictionary.com/definition/time-and-motion-study.html
2. Henry Ford and the Roots of Lean Manufacturing. https://www.sixsigmadaily.com/henry-ford-lean-manufacturing/
Sterile Processing Needs Better Visibility With Interdepartmental Leaders and Senior Executives
By Julie E. Williamson
This column originally appeared in the June 2020 issue of Healthcare Hygiene magazine.
Sterile Processing (SP) professionals often wish for more productive relationships with their customers, infection preventionists and risk managers. At the same time, they long for better recognition from C-suite executives and other leaders within the organization who can help ensure the SP department (SPD) and its hard-working team have what is needed to consistently tackle their roles safely, effectively and efficiently.
Among the greatest obstacles SP professionals face is getting executives to understand the needs of the SPD. This often can be attributed to two causes: lack of accessibility and poor communication, according to sterile processing director Marjorie Wall, MLOS, CRCST, CIS, CHL, CSSBB.
“SP leaders do not often have access to the C-Suite, and when they do, they’re speaking different languages,” she said, noting that executives have advanced degrees and have been working and collaborating with other executives with advanced degrees for many years. “We are starting to see an increase in SPD leaders with advanced degrees but in my experience, they are still the exception.” The result, she explained, is that many SPD leaders having critical needs and are unable to translate those needs into the business language C-Suite leaders understand. Failure to communicate effectively means many SPDs fail to get the support and resources they critically need.
Good data, good results
For SP leaders to make a big impact now and in the future, Wall advises they get comfortable being uncomfortable. That entails learning how to analyze data, build business plans and speak the language of executives. She explains that those who go into a meeting with an executive with an analysis showing how the workload has changed, how failing to match labor to the workload is resulting in increased errors/harm, what the financial impact/risk of those failures are on the Operating Room (OR) and organization and, ultimately, what the return on investment is for investing in Sterile processing staff will have a far better chance at getting the resources they need. “Never pass up a chance,” she stressed.
Over the course of her career, Wall has worked in facilities with aging sterile processing equipment that lacked the capacity to meet the OR’s high demand. In some cases, the OR expanded, adding rooms and cases, but no similar investment was made in the SPD. This resulted in equipment that was down too frequently and technicians overloading washers and sterilizers to increase throughput, which jeopardized patient safety. To overcame those challenges, Wall conducted analyses that evaluated the age of equipment, how many cycles the equipment had on it, the expected equipment life expectancy, how often the equipment was down, and how often the down equipment led to delays in care for surgery. “With this data, I have had a lot of success over the years justifying major SPD renovations and equipment investment.”
Valuable throughput data can also be attained from instrument tracking systems. Anthony Bondon, BSM, CRCST, Central Sterile Supply Manager at Sentara Lehigh Hospital in Norfolk, Virginia, routinely uses such data to show items that are consistently being used and needing to be reprocessed in the same day, which helps justify the need for more inventory and equipment. The organization also uses an operational improvement benchmarking solution that helps establish the proper volume-to-manpower ratio. Bondon said the tool has helped track volume, capture the department’s responsibilities, and ensure the department is adequately staffed to manage the duties effectively.
“I take that information to our budget meetings with all high-level executives. Before, we didn’t always get credit for bronchoscopes and some of the other devices we handled, but we can now make sure we’re getting credit for that service, which helps us justify our needs.” Facilities without computer-based tracking solutions can save their daily needs lists and tally them at month’s end.
Building a better relationship with IPs and risk managers is also critical because they look at the organization as a whole and assess changes and procedures that need to occur for patient safety and compliance outcomes, added Tony Thurmond, CRCST, CIS, CHL, central service manager at The Christ Hospital Health Network.
“We’ve invited both parties to come and spend half a day in our department to see the actual process of sending a tray to the OR, and then all the way until it comes back around for cleaning and sterilization.” This approach led to an improved relationship that paid big dividends when a risk manager saw that proper point-of-use care was not being performed in the OR and some other areas. “[The risk manager] asked us to go with them to explain how point-of-use [care] should be done. We did and we have seen a much-improved effort from all,” noted Thurmond, noting they also created a monthly compliance report for the OR and each clinic.
Knowing and sharing current standards, guidelines and key focus areas of Centers for Medicare and Medicaid Services and The Joint Commission (TJC) surveyors is another effective way to gain administrative support.
“One of the most non-compliant TJC standards relating to sterilization/high-level disinfection is the infection control standard IC.02.02.01,” noted Rose Seavey, MBA, BS, RN, CNOR, CRCST, CSPDT, retired President/CEO of Seavey Healthcare Consulting. This standard requires healthcare organizations to reduce the risk of infections associated with medical equipment, devices and supplies; therefore, surveyors will want to see that the organization has adopted evidence-based guidelines and standards, such as those published by the Association for the Advancement of Medical Instrumentation (AAMI), the Association of periOperative registered Nurses (AORN) and the Centers for Disease Control and Prevention (CDC), when developing infection prevention processes.
“Working with your IP and risk manager can be very advantageous in placing the emphasis on the importance of having those documents readily available to you and your staff,” Seavey said.
Julie E. Williamson is IAHCSMM's communications director/editor.
In Sterile Processing and Beyond, Desperate Times Call for Most Prudent Measures
This column originally appeared in the April 2020 issue of Healthcare Hygiene magazine.
By Julie E. Williamson
At the time of this writing, shortages of critical supplies, including face masks, respirators and other essential personal protective equipment (PPE), are further compounding the challenges. Some healthcare facilities that have been hardest hit by COVID-19 have exhausted their supply of N95 respirators and face masks and, in a desperate attempt to come up with alternatives, are relying on face shields from sterile processing department (SPD) decontamination areas; as a result, some SP professionals are being asked to disinfect and reuse their face shields – a practice that can jeopardize employee safety.
As epidemiologist Cori Ofstead, MPH, president and CEO of Ofstead and Associates, shared with the International Association of Healthcare Central Service Materiel Management (IAHCSMM), “I’m concerned that SPD personnel may be asked to use less PPE or reuse PPE. If that happens, they should sit down with stakeholders and figure out how they’re going to decontaminate the PPE before reuse. Anything used in manual cleaning is highly contaminated and should not be reused, unless it can be cleaned and disinfected or sterilized in ways that do not compromise the materials. Vendor consultations may be necessary for this.”1
In the SP realm, COVID-19 has provided some essential teachable moments. For starters, there is good news: with practice due diligence, the virus can be eliminated by high-level disinfection and sterilization.2 As Ofstead explained, the risk is no higher than it has always been with other serious pathogens, and everyone will be safe if they follow the practices needed to prevent exposure to HIV, hepatitis, bacteria and fungi.1
Currently, OSHA recommends following SARS disinfection practices (see section D-10) for environmental areas contaminated with COVID-19. Note: The CDC advises the use of EPA-registered chemical germicides that provide low- or intermediate-level disinfection for SARS during general use (surface and noncritical patient-care equipment) because these products inactivate related viruses with similar physical and biochemical properties. Further, the CDC's Guideline for Disinfection and Sterilization in Healthcare Facilities, 2008 provides information on germicides’ efficacy against coronaviruses.
SP professionals should always treat every device they handle in the decontamination area as high risk and potentially contaminated with microorganisms that can cause devastating, if not fatal, infections. Every day when SP technicians enter the department, they must understand that any device that has not been thoroughly and properly cleaned cannot be effectively sterilized. Also, when manually cleaning any instrument, the devices must be fully submerged underwater to prevent splashing and aerosolization.
Where COVID-19 is concerned, recent studies have shown the virus can survive for hours or even days on surfaces that aren’t cleaned or disinfected.3,4 Again, even taking the novel virus out of the equation, it’s essential that – in addition to instruments themselves -- all work areas and transport bins must be routinely, thoroughly and properly disinfected in accordance with the manufacturer’s instructions for use and standards-based facility policies and procedures.
Proper training and competency testing to ensure all SP technicians are following correct practices for handwashing and donning/doffing of personal protective equipment (PPE) is imperative and must be performed on an ongoing basis. Unfortunately, both practices tend to be lacking.
“We have never been to an institution where all of the reprocessing technicians were wearing the proper PPE in the correct way,” notes Ofstead, adding that technicians also rarely use proper technique when taking off PPE, which could expose them to COVID-19 and other pathogens.
Masks and face shields are often inappropriately worn, perhaps due to lack of hands-on training or the uncomfortable environment in the decontamination area, which may make their removal tempting. The top must pinch snugly on the nose to prevent it from migrating down and exposing the nose or mouth, Ofstead explained. She warned against allowing the mask to dangle around the neck and then pushing it back up for use throughout the day – regardless of how uncomfortable those face coverings may be.
It’s also worth noting that even though many SP professionals may be seeing their workload diminish due to COVID-19-related cancellations of elective surgeries, their SPDs will be busier than ever once life begins to return to normal, restrictions lift and hospitals and surgery centers start rescheduling those procedures. The need for all SP professionals to practice due diligence and avoid taking any shortcuts will be greater than ever. It’s a message that all should take to heart every day of the year, for every case and every instrument.
Julie E. Williamson, BA, is IAHCSMM’s communications director/editor.
1. IAHCSMM. Conversation with Cori Ofstead Regarding COVID-19. IAHCSMM Insights. March 25, 2020.
2. OSHA. COVID-19 Control and Prevention, Interim Guidance for Most U.S. Workers and Employers of Workers with Potential Occupational Exposures to COVID-19: Environmental Decontamination. https://www.osha.gov/SLTC/covid-19/controlprevention.html#health
3. CDC. Public Health Response to COVID-19 Outbreaks on Cruise Ships – Worldwide, Feb-March 2020. Morbidity and Mortality Weekly Report. https://www.cdc.gov/mmwr/volumes/69/wr/mm6912e3.htm?s_cid=mm6912e3_w
4. NIH. New Coronavirus Stable for Hours of Surfaces. March 17, 2020. https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces
Certification Can Improve Sterile Processing Quality and Patient Outcomes
By Rose Seavey, RN, BS, MBA, CNOR, CRCST, CSPDT
Editor's note: This column originally appeared in the March 2020 issue of Healthcare Hygiene magazine.
Certification is a notable and increasingly important achievement for any healthcare discipline. Its attainment is one that not only benefits the individual who attains it, but also their department and facility and, above all, the patients being served. Increasingly, employers view professional certification as a way to evaluate whether an individual has the depth of skills and knowledge required for them to perform successfully, confidently and safely in a particular role. Employers want to hire the most qualified individual who will make a positive contribution to quality patient care, and they may determine that certified individuals possess that “extra something” the facility needs and seeks.
Most healthcare facilities are certified as an organization. Passing an accreditation survey, such as from The Joint Commission, for example, is a healthcare organization’s process of certification. The healthcare industry sees certification as an important aspect of providing safe patient care; therefore, it’s understandable that more facilities are holding in high esteem individuals who are certified in their respective roles. Attaining and maintaining certification helps ensure safe quality care through process improvement and risk reductions based on knowing, understanding and following evidence-based standards. This is certainly important for those responsible for reprocessing medical and surgical instrumentation.
The Association for the Advancement of Medical Instrumentation (AAMI) recommends all personnel performing reprocessing activities be certified within two years of employment and then maintain that certification throughout their employment. AAMI also recommends that those who manage supervisory functions be adequately prepared for this responsibility through education, training and experience, and have minimum recommended qualifications that include successful completion of a sterile processing (SP) management certification examination.
Patients rarely (if ever) meet SP professionals; however, their effective care and treatment nonetheless hinges on these individuals’ performance in their various roles within the department. Patients and healthcare customers such as those in the operating room, emergency department, labor & delivery, and endoscopy, to name a few, rely on SP professionals to provide safe, clean, sterile and well-functioning instrumentation. They also count on SP professionals to follow current evidence-based best practices, as well as the latest standards, guidelines and instructions for use.
Certification helps support these expectations and lends assurance that SP professionals have the essential knowledge and skills needed for managing critical departmental responsibilities safely, effectively and consistently. Continuing education requirements for SP professionals to maintain their certification status further helps ensure that they can stay on top of ever-evolving instrumentation, technology, standards and best practices to keep the department functioning at its best.
The International Association of Healthcare Central Service Materiel Management (IAHCSMM) is a longstanding and dedicated advocate for SP professionals. This is evident in IAHCSMM’s advocacy roles that include promoting education and legislation at the individual state level. The Association’s highest legislative priority is to ensure there are certified SP technicians in every healthcare facility in every state. Although only four states (Connecticut, New Jersey, New York and Tennessee) currently require certification of SP technicians, IAHCSMM is actively pursuing legislation in other states.
Facilities in states that do not currently require certification of SP technicians can and should make certification a requirement within their own organization. Managers or supervisors working in a state or facility that does not yet require certification are highly encouraged to work with their facilities’ human resources and administrative professionals to educate them on the many merits of SP certification and why it would benefit the facility to require certification of SP technicians as a condition of employment.
Specifically, certification of SP technicians can assist with the following:
• Developing the basic level of understanding and knowledge for reprocessing medical devices
• Providing internationally recognized, competency-based, measurable standards
• Offering practice consistencies and standardization
• Adding a professional element to the department
• Building self-esteem, confidence and authority to the individual who holds the certification(s).
It is equally important to note that SP professionals needn’t wait for their state or facility to require certification. Instead, individuals are encouraged to make a personal commitment to become certified. Sterile processing is a profession, not just a job. It’s also a profession that has a real and direct impact on patient care, safety and outcomes. Every patient deserves quality-focused, dedicated and well educated/well skilled reprocessing professionals who are committed to ongoing knowledge advancement and skill set development. When an individual makes a personal commitment to acquire certification and then maintain that certification through continuing education, it helps demonstrate their dedication to quality and professionalism.
For more information about IAHCSMM’s certification offerings, visit: www.iahcsmm.org/certification.html.
Rose Seavey, RN, BS, MBA, CNOR, CRCST, CSPDT, is the retired president/CEO of Seavey Healthcare Consulting and former director of the SPD at the Children’s Hospital of Denver.
Current Standards Vital to Sterile Processing Success: Does Your SPD Have the Latest?
By Julie E. Williamson
This column originally appeared in the February 2020 issue of Healthcare Hygiene magazine.
Sterile Processing departments (SPDs) functioning in the absence of the latest industry standards, guidelines and recommended practices are at risk of a multitude of negative outcomes, not the least of which can include increased risks to patients and healthcare workers; survey deficiencies, citations and fines; and potentially devastating damage to the facility's reputation.
It's a message echoed by many experts -- from SP veterans, consultants, and surveyors from the Joint Commission (TJC) and Centers for Medicare and Medicaid Services (CMS), to litigators, representatives from healthcare associations and government agencies, and more. Unfortunately, many facilities lack these critical resources, and many may not even be aware.
Sometimes, SP professionals don't have any version of certain standards; others may only have outdated versions – such as an older version of ANSI/AAMI ST79, Comprehensive guide to steam sterilization and sterility assurance in health care facilities, instead of the most current 2017 version. Having current standards readily available to employees is not just extremely important for the SPD, but for the entire facility. ST79 is a comprehensive document with valuable information for the SPD, operating room, infection prevention, safety, risk management, and engineering/facilities management. ANSI/AAMI ST79: 2017 is the go-to reference for steam sterilization in all healthcare facilities and is applicable regardless of sterilizer size or facility size1. Developed by sterilization and manufacturing professionals ST79:2017 can help SP professionals:
• Support safety at every step for processing medical devices;
• Follow proper sterilization practices of processed items across multiple facility departments
• Understand the complete life cycle of sterilization processing - from managing temperature and humidity to processes for the decontamination area
• Substantiate the need for equipment upgrades to meet federal guidelines that reduce potential citations
• Support the delivery of properly processed medical devices critical to optimizing patients’ health
• Guide personnel toward desirable performance objectives1
Its availability and use will also help facilities stay in compliance with accrediting bodies such as The Joint Commission and the Centers for Medicare and Medicaid Services. AAMI notes that it is the document by which surveyors are being trained; therefore, surveyors will be looking to ensure the facilities they inspect are well versed on that document and have it readily available to staff members.
Limited budgets are often to blame for the lack of standards in the SPD. To help SP professionals petition their facilities for the most current standards, guidelines and recommended practices needed for quality customer service and patient safety, the International Association of Healthcare Central Service Materiel Management (IAHCSMM) drafted a Standards Value Letter, a free, customizable template that SP managers can share with administrators and other executives.2
The Standards Value Letter lists the most current standards, Technical Information Reports (TIRs) and guidelines facilities should have available to all individuals responsible for SP functions. These include the following from the Association for the Advancement of Medical Instrumentation (AAMI), the Association of periOperative Registered Nurses (AORN) and the Centers for Disease Control and Prevention (CDC):
1. ANSI/AAMI ST79: 2017, Comprehensive guide to steam sterilization and sterility assurance in health care facilities
2. AORN Guidelines for Perioperative Practices, 2020
3. ANSI/AAMI ST58:2013, Chemical sterilization and high-level disinfection in healthcare facilities (Note: This document is currently under review)
4. ANSI/AAMI ST41: 2008/(R) 2018, Ethylene oxide sterilization in healthcare facilities (for facilities using ethylene oxide)
5. ANSI/AAMI ST91:2015, Flexible and semi-rigid endoscope processing in health care facilities
6. ANSI/AAMI ST90:2017, Processing of health care products - Quality management systems for processing in health care facilities
7. AAMI TIR 68:2018, Low and intermediate-level disinfection in healthcare settings for medical devices and patient care equipment and sterile processing environmental surfaces
8. AAMI TIR 67:2018, Promoting safe practices pertaining to the use of sterilant and disinfectant chemical in health care facilities
9. AAMI TIR 34:2014, Water for the reprocessing of medical device
10. AAMI TIR 63:2014, Management of loaned critical and semi-critical medical devices that require sterilization or high-level disinfection
11. CDC Guideline for Decontamination and Sterilization in Healthcare Facilities, 2008
The CDC Guideline for Decontamination and Sterilization in Healthcare Facilities, 2008, is available free of charge on the agency’s website (https://www.cdc.gov/infectioncontrol/pdf/guidelines/disinfection-guidelines-H.pdf). Note: This version was updated in May 2019 and all SPDs should have that version on file for their SP professionals. There is a charge for the other documents (AAMI and IAHCSMM members receive discounts); however, budgeting for these documents is essential given healthcare organizations’ need and desire to provide the very best patient care and quality customer service. Failing to have current standards on file in one’s department could prove costly for facilities if adverse events occur, such preventable infections or injuries to patients or staff, or subsequent litigation.
Diligent adherence to the latest standards and best practices will help drive patient and employee safety, advance infection prevention efforts, and keep exemplary customer service a top priority.
To access the IAHCSMM Standards Value Letter, visit: https://www.iahcsmm.org/resource-documents/iahcsmm-standards-value-letter.html
Julie E. Williamson, BA, is IAHCSMM’s communications director/editor.
1. ANSI/AAMI ST79:2017. https://www.aami.org/productspublications/ProductDetail.aspx?ItemNumber=1383
2. IAHCSMM Standards Value Letter. https://www.iahcsmm.org/resource-documents/iahcsmm-standards-value-letter.html
Instructions for Use, Inadequate Support Pose Medical Device Cleaning Challenges for Sterile Processing
By Damien Berg, CRCST
This Perspectives column originally appeared in the January 2020 issue of Healthcare Hygiene magazine.
Sterile processing (SP) professionals face many challenges in today’s complex, ever-evolving instrument processing landscape. One of the greatest obstacles involves complying with manufacturers’ instructions for use (IFU) for cleaning/disinfecting medical devices and, at the same time, dealing with time and resource constraints, difficult conditions in the decontamination area, and more.
Whether a facility or organization calls the department “Sterile Processing,” “Central Service,” “Central Sterile Supply” or another name, the department’s primary responsibility remains the same: reprocessing a wide array of medical/surgical devices that often include complex orthopedic instruments, sophisticated power equipment, narrow-lumened laparoscopic devices, and ever-challenging flexible endoscopes. Each of these devices has specific, often confusing and even conflicting cleaning instructions. Frontline SP technicians must navigate these IFU while also facing increasing and, sometimes, unrealistic demands from the operating room (OR) or another end-user department.1 Often, SP professionals field requests to turn instruments around more quickly than is safe or prudent, and those requests often don’t align with manufacturers’ IFU or even industry standards. If the cleaning process is rushed or any missteps occur, high-level disinfection (HLD) and sterilization will be negatively affected, and patient safety becomes jeopardized; it’s a point underscored in numerous studies, including a recent joint study by Ofstead & Associates that was published.2
When it comes to the confusion and frustration associated IFU compliance and meeting the requirements of The Joint Commission (TJC), the hospital and SP leadership must understand the common challenges that can cause the organization to become noncompliant during surveys. In 2017, 72 percent of surveyed hospitals and critical access hospitals were found to be noncompliant with TJC’s infection control standard, IC.02.02.011;3 the standards require hospitals to reduce infection risks associated with medical equipment, devices and supplies, primarily as it related to steps of HLD and sterilization. This high degree of noncompliance led TJC to revise the standard to include more specific scoring that focuses on areas of highest risk. The changes took effect Sept. 1, 2018.
TJC will continue to score IC.02.02.01 as noncompliant whenever manufacturer instructions are not followed. This includes following the IFU to the letter in the decontamination area (including soak time, sonic time, and manual cleaning and automatic cleaning steps). It is not only critical for SP professionals to understand these tasks and details but also to be able to speak to the IFU and how the medical device is cleaned and disinfected prior to HLD and/or sterilization.
Unfortunately, challenges abound because the IFU are not always clear or easy for the frontline SP technician to understand. Technicians are also frequently pressed for time and often lack adequate instrumentation inventories to meet turnaround time requests from the OR and other patient-care areas. Beyond that, some technicians/facilities don’t have access to the correct processing equipment – or they may lack enough equipment to meet the instrumentation and turnaround demands.
All these gaps create the perfect conditions for failure. The Association for the Advancement of Medical Instrumentation (AAMI) has been working on its technical information report, TIR12: Designing, testing, and labeling reusable medical devices for reprocessing in healthcare facilities, which will help manufacturers standardize their cleaning instructions so the end user can better understand and follow them. Developing this document required significant time as it involved the review of more than 250 IFU and explored the commonalities and complexities of cleaning. In doing so, the end goal is to provide manufacturers with a blueprint and understanding of what the modern SPD entails and how it operates, so manufacturers can design their devices for improved cleanability and develop realistic, easily understood cleaning and disinfection instructions that can be performed effectively in today’s instrument processing areas/departments.
Having regulatory agencies, standards-making bodies and manufacturers of complex medical devices on the same page in their understanding of the urgent need for safer, easier to clean devices and easier to improved cleaning instructions will bode well for compliance and patient safety. It is also essential that hospitals and other healthcare facilities ensure they are supporting reprocessing areas with appropriate staffing levels; providing proper and ongoing training; ensuring instrumentation inventories are adequate to meet procedure volume; and committing to providing enough modern processing equipment to meet the needs of today’s modern OR. Technology in the procedural areas is becoming more complex and sophisticated in order to provide the best and safest patient care; therefore, it is imperative that those who perform instrument cleaning and sterilization have the proper tools and training to ensure that those devices are clean, sterile and ready when needed.
Today’s healthcare environment resides in a world of risk assessments and a simultaneous push for cost containment; however, it is critical that healthcare organizations do not overlook the common factors that increase their own risks and, most importantly, the patient’s. Among the greatest risks are the human factors associated with cleaning and disinfecting surgical instruments and complex medical devices. This should be considered the foundation of any successful clinical outcome.
Highly skilled, experienced and well-trained clinicians are the frontline of patient care, but the supporting work of reprocessing professionals ensures the clinical team not only has the correct medical devices when they are needed, but also that each device is properly functioning, clean, disinfected and sterile. This vital need can only be met when SP professionals are adequately supported in their roles. This involves ensuring that these professionals not only possess a proper understanding of all reprocessing steps, but are also provided with clear, easy to understand IFU and enough instrumentation and equipment to perform those IFU consistently and precisely as written.
1. The Joint Commission. Joint Commission Revised IC Devices Standard. October 1, 2018. https://www.reliasmedia.com/articles/143328-joint-commission-revises-ic-devices-standard.
2. Ofstead et al. Endoscope Preprocessing: Current Practices and Challenges in the Field. PROCESS. July/Aug 2019. International Association of Healthcare Central Service Materiel Management.
3. ECRI Institute. If It’s Not Clean, It’s Not Sterile: Reprocessing Contaminated Instruments. April 11, 2017. https://www.ecri.org/components/PSOCore/Pages/e-lert041117.aspx.
Terminal Cleaning in the SPD: A Critical Step in Infection Prevention
By Julie E. Williamson
This column originally appeared in the January 2020 issue of Healthcare Hygiene magazine.
Ensuring that surgical instruments are cleaned, disinfected/sterilized and safe for patient use involves many steps, processes, check and balances. One critical step is making certain surfaces are properly disinfected and other housekeeping tasks are routinely performed in accordance with guidelines, standards and facility policies and procedures. Sterile processing departments (SPDs) must be routinely cleaned to minimize microbial population; the cleaner the work area(s), the more likely the items prepared in the SPD will be safe for use in a sterile environment.1
Reaching that important goal is often a shared responsibility of Environmental Services (EVS) personnel and Sterile Processing (SP) professionals, with facilities determining the appropriate cleaning tasks and schedules for each. While EVS often bears much of the actual terminal cleaning responsibility, SP professionals often routinely clean sterile storage cabinets, carts and racks.1 SP professionals must also ensure they and their colleagues don’t further contaminate work areas or engage in practices that can lead to cross-contamination or contribute to healthcare-associated infections (HAIs).
Contaminated items and surfaces, including door handles, faucets, light switches, keyboards, telephones, work tables and more, can transmit infection-causing bacteria called fomites; therefore, work areas should be routinely and thoroughly cleaned – and SP professionals must aim to minimize the amount of contaminants throughout the departments. The presence of dust, lint and bacteria on devices that need to be high-level disinfected or sterilized may negatively impact those critical processes, and particles or bacteria that make their way into a sterile set may enter the patient’s body and cause an infection.1
Microorganisms can survive on surfaces for long periods of time. For example, Clostridium difficile can survive from weeks to months and Staphylococcus aureus can survive for months on a dry surface.2 If surfaces are not properly cleaned and disinfected, these organisms can become a continuous source of contamination. A study of 23 acute care hospitals found that, on average, only 49 percent of surfaces that were believed to have been properly cleaned actually were.3
Eating or drinking should never be performed in SPD work areas (on both dirty and clean sides). Beverages may spill, leading to potential contamination of devices, surfaces, reference books and other items, and food crumbs can attract disease-causing insects or rodents to the work area. Additionally, food oils and residues can be passed from hands to instruments and other surfaces, which may impede effective cleaning and sterilization.
All fixtures and furnishings in the SPD must be made of materials that can be cleaned and disinfected on a regularly scheduled basis. Sterile storage areas may have either open racks or closed cabinets; however, closed cabinets are best for high-traffic areas. Open shelving should have a solid bottom, so items stores on lower shelves are protects from contaminants during housekeeping tasks.1 Corrugated cardboard boxes and external shipping containers should not be allowed in storage areas or other parts of the SPD because they may harbor microorganisms and introduce other contaminants to the areas.4 If anti-fatigue floor mats are used in the department, they must be designed to withstand daily cleaning and disinfection and should be discarded when they show visible wear or breakdown that can inhibit proper cleaning or introduce particles into the environment.
Terminal cleaning and disinfection of the SPD should not be performed while instruments are being cleaned and sterilized/high-level disinfected. Also, clean-to-dirty flow should always be followed, beginning with sterile storage, then moving to preparation and packaging and, finally, to the decontamination area to reduce the risk of spreading contaminants from “dirty” areas to “clean” areas of the department. Cleaning should also be approached with a “top-down” method and some facilities may also adopt a left-to-right method to ensure no items are missed during the cleaning process.
Floors should be cleaned at least daily with a damp mop; dry sweeping or mopping should not be done because dust and other contaminants will become airborne and can land on instruments, work tables and other surfaces.1,4 Contaminants on sterile packages can fall onto package contents upon opening and jeopardize patient safety. Separate and dedicated cleaning equipment, such as mops and buckets, should be used for the decontamination area, which is the dirtiest area of the SPD. This cleaning equipment should never be used elsewhere.
Lighting fixtures or their covers and air vents should be cleaned at least every six months or as needed.1 Note: This task is typically performed by EVS or plant maintenance, as opposed to SP professionals. Horizontal work surfaces should be cleaned daily or, preferably, at the end of each shift. Walls, cabinets, shelving or other surfaces should also be regularly cleaned, at an interval determined by the facility, and as needed. Checklists and audits can be helpful for ensuring all areas of the department are properly cleaned and at the correct intervals.
Any individual with cleaning responsibilities requires targeted, ongoing training to ensure departmental policies and procedures are consistently followed; this includes ensuring that proper personal protective equipment is being used during departmental cleaning, proper chemical dilution rates and contact times are being followed in accordance with manufacturers’ instructions for use, and surface compatibility is taken into consideration.4
Julie E. Williamson, BA, is communications director/editor for the International Association of Healthcare Central Service Materiel Management (IAHCSMM).
1. International Association of Healthcare Central Service Materiel Management. Central Service Technical Manual, Eighth Edition. Chapter 6. 2016.
2. Kramer, et al. How Long Do Nosocomial Pathogens Persist on Inanimate Surfaces? A Systematic Review. BioMed Central. 2006.
3. Carling, et al. Identifying Opportunities to Enhance Environmental Cleaning n 23 Acute Care Hospitals. Infect Control Hosp Epidemiol. January 2008, 29(1): 1-7.
4. Huber L. Surface Disinfection and Departmental Housekeeping in Central Service. CIS Lesson Plan 253, Communiqué. Jan./Feb. 2016. International Association of Healthcare Central Service Materiel Management.
Proactive Device Care Helps Eliminate Biofilm Threat, Aid Cleaning Process
By Julie E. Williamson
This column originally appeared in the December 2019 issue of Healthcare Hygiene magazine.
Preventing contaminated instruments from being used in a subsequent procedure should be a top priority for every professional in sterile processing (SP), the operating room (OR) and other end-user departments. Any bioburden that remains on an instrument can cause devastating, potentially deadly infections if that contaminated device or piece of equipment is used on another patient. It’s important that all caregivers and reprocessing professionals understand that instrument contamination can’t always be detected with the naked eye, and that proactive instrument care is a shared role that must be consistently and diligently performed.
Biofilm is an often-invisible threat to patient safety and its presence can rapidly progress to a significant problem if not promptly and properly addressed. Biofilm is a collection of microorganisms that attaches to surfaces and itself to form a colony1 that then produces a protective gel matrix on device surfaces. This matrix cannot be easily penetrated with detergents and disinfectants – an especially important fact considering instruments that are not thoroughly cleaned cannot be effectively high-level disinfected or sterilized.
Wava Truscott, BS, MBA, PhD, of Truscott MedSci Associates, explained there are six stages of biofilm development and each stage is increasingly difficult to eradicate.2 Stages 1 and 2 can be easily removed, however, any biofilm that remains quickly sends out a signal to multiply further. Stages 3 and 4 are even more resilient and resistant to eradication, and Stage 5 is very mature biofilm that is especially difficult to destroy. Stage 6, the highest level, is when biofilm becomes hardened on devices such as endoscopes that have undergone reprocessing. In this stage, the biofilm builds upon itself and forms what Truscott describes as a matrix fortress.
“When bacteria determine that the surface they landed on has an organic food supply and is physically a good place to construct a biofilm, they signal other bacteria to join them. The favorable response also triggers its 'appendages' to attach to the surface and to other bacteria, while physically enhancing the strength of the attachments’ grip," she explains, adding that endoscopes, catheters and narrow tubes and channels are just some of the places where bacteria can hide and quickly multiply.
Biofilm is designed to survive and thrive; therefore, proper proactive instrument care and treatment is vital for preventing its development and proliferation. Although instrument and equipment cleaning, high-level disinfection (HLD)/sterilization takes place in dedicated reprocessing areas, point-of-use care is necessary for preventing blood, tissue, secretions and other types of bioburden from drying on surfaces. Dried bioburden makes cleaning in the SP department and other designated reprocessing areas far more challenging.
Point-of-use treatment should begin immediately following the procedure (and in the location where the procedure occurred). This treatment involves wiping gross blood and bioburden from instruments and keeping devices moist with an approved wetting agent (an enzymatic or moisturizing gel or spray, for example), all the way through transport to the dedicated decontamination area. If moisturizing products are unavailable, instruments should be covered with a water-moistened towel (saline should never be used, however, because it can corrode or otherwise damage instruments). Note: A single surviving bacterium can multiply to 2 million in just seven hours; therefore, it is imperative that devices be transported to the decontamination area as soon as possible following the procedure.2
The latest industry standards and guidelines, including those from AAMI, AORN and AST recommend point-of-use instrument care to remove gross debris and aid the cleaning process. ANSI/AAMI ST79:2017, Comprehensive guide to steam sterilization and sterility assurance in health care facilities, Section 6.3.1, states that instruments should “be wiped throughout the surgical and invasive procedure, as needed, with sterile moistened surgical sponges to remove gross soil. Cannulated or lumened instruments should be irrigated with sterile water, as needed.”
Once contaminated devices enter the decontamination area, proper cleaning tools and application are essential. Cleaning brushes should be neither too small (which can scratch or gouge instruments and create a place for microorganisms and bioburden to hide and thrive) or too large (which prevents the bristles from cleaning properly). Using proper pressure while brushing is also key because too rigorous brushing can damage instrument surfaces and too-gently brushing can prevent proper removal of bioburden. Water quality also factors into reprocessing outcomes. Contaminated water can cause infection and water with high mineral concentration or the presence of organic matter can cause buildup on instruments that can make disinfectants and sterilants ineffective. Truscott reminds us that faucet aerators also provide an opportune location for microorganisms and biofilm to hide and flourish.2
Facilities that fail to follow the latest industry standards and guidelines – and manufacturers’ instructions for use – are not only jeopardizing patient safety, but also increasing the odds for citations and fines from surveyors such as those from the Joint Commission and Centers for Medicare and Medicaid Services. Increasingly, surveyors are well versed on the latest standards and guidelines and are looking to ensure that facilities are following them. Internal policies and procedures are also being carefully reviewed; therefore, if a point-of-use care policy is in place, surveyors will want to see that it is being consistently followed.
Julie E. Williamson, BA, is IAHCSMM’s communications director and editor.
- International Association of Healthcare Central Service Materiel Management. 2016. Central Service Technical Manual, Eighth Edition.
- Truscott W. April 2019. Biofilm Housing Development: Work Surfaces, Devices, Cleaning Equipment. Session at the 2019 IAHCSMM Annual Conference.
The Tip of the Iceberg: It’s Not Just Goshen
By Hank Balch
This column originally appeared in the December 2019 issue of Healthcare Hygiene magazine.
On Nov. 18, 2019, hospital administrators at Goshen Health in Goshen, Ind. notified nearly 1,200 surgical patients that they may have exposed to hepatitis B, hepatitis C and HIV due to improperly processed surgical instruments. 1 The story itself is one that we've heard again and again in recent years, from places like Seattle Children's Hospital, Detroit Medical Center, and Porter Adventist Hospital in Denver.
While the locations for these quality breakdowns change, the overarching script does not. Some process was not followed, some step in Sterile Processing was not taken, and now thousands of patients are given the news that instead of healing them, their hospital visit may have infected them with a deadly virus. Not the kind of news any patient ever deserves. Unfortunately, most patients have no idea how systemic these challenges really are.
As frightening as this news is for the public at large and surgery patients in particular, inside the sterile processing (SP) industry we are not surprised when we see a headline like this hit the evening news. In fact, many of us are surprised that we don't see more of them. Discussions around non-compliance for point-of-use cleaning, challenges around manual cleaning protocols, breakdowns in automatic cleaning equipment, and staff competency concerns are constantly discussed during our national annual meetings and local seminars. Research is regularly being presented via whit papers, industry magazines, and posters that highlight serious shortcomings related to current cleaning, disinfection, and storage practices in the field.
For SP consultants who visit multiple facilities a month across the country, there is no question that the kinds of quality headlines we see from hospitals like Goshen are far more common than the public is aware. Simply put, we all know that we are just beginning to scratch the surface of the real depth and breadth of these infection control risks. While the mainstream media reports on the occasional tip of the iceberg that floats on the surface, there is a massive problem lurking just underneath that has the attention of many SP professionals, microbiologists and regulatory agencies.
When specific process breakdowns like this are identified in hospitals, there is an immediate rush to calm public fears, get accurate information out to media agencies, and try to explain how something like this could happen in SP. In fact, the CDC has an entire resource page dedicated to walking facilities through this notification process in a transparent, yet controlled manner.
One of the central phrases from the CDC resources instructs hospitals to tell patients, “We believe the risk to be extremely low.” If you closely review the communications from the hospitals listed at the beginning of this article, and other examples of surgical sterilization problems, you will see this refrain used again and again. While the comparatively low risk of exposure is true enough in a purely statistical sense, when we hear interviews from the patients who receive these notifications there is near unanimous concern, fear, and anger. One patient from the Goshen example said it this way, “I was mad, I was really, really mad because when you tell somebody that they could be at risk for something like that, it not only involves you, it involves your family, your significant other. I mean I have grand kids and kids. I have a life."2
This patient feedback is a far better indicator for what the public finds value in knowing about how their surgical care is delivered to them. Patients who have been notified of an infection control breach do not care about cold, dry statistics from some government agency. They want to know why this happened in their town, during their surgery, and if the results of their test is going to change the rest of their life.
So how do we bridge this disconnect between tremendous ongoing quality struggles in SPDs around the country, and public awareness of the situation before it leads to a wide-scale patient notification scenario? One of the best opportunities before us is to bring our internal industry conversations out into the public arena. This will mean a pivot from talking primarily to ourselves about ourselves, to talking and educating a public who has very little understanding of the current state of medical device reprocessing.
A great example of this type of public facing approach can be seen in the work of Aakash Agarwal, PhD, who has conducted recent media interviews and publications around contamination concerns with surgical implants. Through these platforms, and other social media outlets, Agarwal is engaging with this topic in the public sphere, where potential patients can encounter and respond to the content from an educational perspective. This is just one of a hundred different topics that touch the Sterile Processing industry which could be more actively and transparently discussed, with the goal of stirring up awareness of and support for additional resources to find real solutions for the challenges that currently plague us.
The longer we respond to situations like Goshen Hospital as if they were the rare exception, instead of an ominous symptom of a deeper problem, the larger the risks grow to see more patients receive notifications of potential exposure. Instead, we should pull back our industry curtains, and let the light of public transparency melt the quality iceberg in our path.
Hank Balch is an internationally recognized thought leader in the sterile processing industry, as well as podcast host, and founder of Beyond Clean.
IFUs: The Challenges and Opportunities for Compliance
By Kelly M. Pyrek
This article originally appeared in the November 2019 issue of Healthcare Hygiene magazine.
Healthcare Hygiene magazine spoke with Susan Klacik, BS, CRCST, CHL, CIS, ACE, FCS, clinical educator with the International Association of Healthcare Central Service Materiels Management (IAHCSMM), about the importance of following manufacturers’ instructions for use (IFUs) as part of the overall strategy for proper medical device reprocessing and upholding patient safety.
HHM: Talk to us about the importance of following IFUs.
SK: IFUs share with us the key details about how to properly process a medical device or instrument. IFUs are developed based on the scientific validation on that specific medical device; the devices are soiled with a certain kind of soil that is reflective of soil it will be exposed to. There are measurements taken around the level of soil and how this soil is eradicated from the device, and how exactly to do so. Testing labs determine the cleaning and disinfection protocol, and manufacturers list out these steps for removing the soil. IFUs are becoming so detailed now, that manufacturers are even indicating what kind of brushes to use. This is especially good information, especially if a facility is going to buy a new medical device – that’s the information we need up front so that when we have the medical device in front of us, we don’t say, ‘Oops, we don’t have the right brush on hand.”
HHM: With more detailed IFUs comes new challenges of compliance, right?
SK: Right, and the IFUs do change, compounding the challenge even more. We must keep them updated but it is a challenge because some of them are very, very detailed and they are difficult for techs to follow. We often must use our critical thinking skills. For much more complex medical devices, we really must follow IFUs to the letter because that’s where all the validation information is contained. Labs inoculate the device, and they know exactly what it takes to clean it and sterilize it, and if we aren’t following the IFUs, we can harm patients. Also, we risk damaging the device if we don’t follow the IFUs. The bottom line is, we don’t want to have any debris remaining on or in the device because we don’t want to give our patients infections, and that’s why we must follow the IFUs.
HHM: Can healthcare facilities do a better job of explaining these imperatives and improving techs’ comprehension of the science?
SK: The challenge around educating continues. It’s always best to explain the “why” behind why we do what we do; because then CS/SPD personnel perform their jobs better when they understand more about the “why.” So, I think the “why” is very important. Techs must understand that validation is based on the science, which drives everything that we do.
HHM: Is the onus on the manager?
Yes, sterile processing leaders are responsible for the education and training of their personnel. We need to hold a lot of in-services as new medical devices and instruments come into the healthcare facility, and the manufacturer must help in-service staff as well. These new devices and instruments shouldn’t be used until the sterile processing staff is in-serviced, period. The sterile processing leader can also identify their problem items and start in-serving techs on those IFUs. Many manufacturers offer online resources, as does IAHCSMM, which provides instructional resources including webinars and now podcasts. Time is also a factor because we are so busy.
HHM: Could providing techs with feedback about HAIs and facility infection rates could help?
SK: We need to educate them around why we must process based on scientific validation – it’s not just infections, it’s overall patient safety.
HHM: Has there been any progress on removing the barriers to improvement in sterile processing?
SK: The biggest barriers remain, such as limited processing capacity due to shortages in staff, tools, equipment and resources. Or unrealistic turnaround times. For example, some IFUs mandate a 20-minute soak time, but the operating room needs it faster than that. We must get with the surgical services department and educate them around the numerous steps in the average IFU, and that we need adequate time from when the device or instrument first lands in the decontamination department to when it gets packaged and sent back to the OR. We must better educate our customers in the OR so that they are not pressuring us. Maybe the healthcare institution needs to buy more equipment. When IFUs change, or involve things like robotics, a lot of hospitals increase their instrument inventory because it extended their processing time. We need to communicate clearly with our OR customers because they don’t understand all the complicated steps required to process a medical device or instrument.
Researcher Cori Ofstead and her team conducted a study that showed it takes about 74 minutes to clean a scope, yet sterile processing is continually pressured to deliver in half that time, despite complicated IFUs. We must educate around IFU compliance and emphasize that the OR must schedule patients differently or buy more scopes. We must work with our OR customers better for them to understand what is involved in processing these increasingly complex medical devices and instruments.
HHM: Speaking of Cori Ofstead; her recent survey of IAHCSMM members revealed numerous challenges that persist in CS/SPD.
SK: We are moving toward improvement, we just aren’t getting there as fast as I wish we would and should. Barriers to better practice are not being entirely eliminated and we have a ways to go, but I don’t want to discourage anyone because we have worked so hard to get where we are. We need to keep going; to me, the survey results tell me we are making progress but not as fast we wish we could go.
HHM: Are manufacturers realizing they can help make devices that are easier to process, and IFUs that might be easier to understand, as part of the solution?
SK: The dial is moving slowly; there are some companies that are providing better resources for sterile processing. We’re moving slowly but we’re not quite there yet. The problem with IFUs is that some lack information. In most cases, it’s the older ones that lack critical information we need, while others are so detailed that they are almost impossible to follow completely, so we have both ends of the spectrum. In 2015 the FDA published their latest labeling guidance and that provided some help. We have the FDA’s ear and they are trying to address these issues, and I think they will help us move the needle. Manufacturers make the devices and we process them, but we both have the same objective – we want that medical device to work perfectly every time that it is used. And for that to happen we need to partner with the manufacturers who must show us how to process that device, walk us through every step, so that every time we process it, we do it correctly and when the surgeon uses it, it is perfect. And that’s good patient care.
HHM: Can certification of sterile processing techs boost compliance with IFUs?
SK: Certification has a bearing on IFU compliance because it provides the “why” in what we do, so when we talk about cleaning a certain way, and validation, etc. techs who go through the certification program understand why all of the steps in the IFUs are necessary. By understanding the “why,” they are inclined to perform the steps correctly. It also helps them to question the process; so if a tech is performing a step in the reprocessing protocol, they can say, “This doesn’t look quite right to me,” and report the issue to their supervisor. In my experience, it’s usually the certified techs who identify the problems and raise the issues; having that additional knowledge that certification provides, they function at a higher level.
HHM: How is technology evolving the sterile processing profession?
SK: Medical devices are so much more complex, and as they continue to evolve, the tools we use in sterile processing must evolve as well to keep up. It’s no longer the flat, hinged, stainless steel instruments we used to process; many more of them are now complex medical devices and it’s not just a simple assemble and package process. There is a great deal of inspection required for these devices –and we must use cleaning validation tools like borescopes. We can use borescopes on almost everything, and not just flexible scopes. A lot of IFUs require lighted magnification and inspection and outline what to look for, so whatever it is we are doing, we must always check the IFUs and make sure we are following them exactly. A key issue is involving the sterile processing department in the healthcare facility’s new product decision-making. A sterile processing leader should look at the product and make sure that the department has the equipment to process the device, as well as adequate time and personnel to do so. We are often not even considered in the product-procurement process, and as a result, we find out too late that the IFU may be difficult or impossible to follow. I have heard many stories where a new medical device is purchased by a hospital and it just sits there because techs can’t process it, they don’t have the tools and equipment specified in the IFU. Also, the cost of processing a new medical device should be taken into consideration in the purchase-related costs of the product. We need the competency of staff as well, to make sure they can process the device. Get us involved at the very beginning.
Newly Revised AORN Guideline on Sterilization Packaging
By Susan Klacik, BS, CRCST, CHL, CIS, ACE, FCS
This column originally appeared in the November 2019 issue of Healthcare Hygiene magazine.
Research has led to many improvements in patient care, including those involving sterilization packaging. Sterilization packaging plays a critical role in patient care. Use of the correct sterilization packaging permits the sterilant from entering and exiting the package, maintains the sterility, and allows for aseptic presentation.
The Association of periOperative Registered Nurses (AORN)’s Guideline for Sterilization Packaging Systems has been relied upon as a best practice since it addresses all activities related to sterilization packaging and has recently undergone key revisions. To update this guideline, AORN assessed peer-reviewed literature published in English from January 2013 until December 2018. The articles were evaluated, rigorously reviewed and appraised for the quality of the evidence. This article will highlight some of the key changes to this guideline.
The sterilization packaging system begins with the pre-purchase evaluation of a packaging system. The guideline provides a listing of considerations such as:
- Product quality assurance testing results
- Compatibility with the intended sterilization method(s) and cycles used within the facility
- Requirements for cleaning according to the instructions for use (IFU) (e.g., laundry for textiles, equipment for cleaning rigid containers)
- Requirements for tracking use
- Method for tracking use
Compatibility with a sterilization process is a primary consideration. This updated guideline includes packaging for sterilization using hydrogen-peroxide combined with ozone, which was recently introduced in the U.S.
Guidance for the preparation for packaging was revised to recommend that packaging for sterilization be performed in an area intended, designed and equipped for sterilization packaging activities, such as the packaging area of the Sterile Processing department (SPD). Prior to packaging, users are advised to verify that instruments and other medical devices have been cleaned, inspected and assembled according to the manufacturer’s IFU.
This updated guideline recommends use of colored or tinted tip protectors for sharp items to protect instrumentation from damage and to protect personnel from injury. The main concern is that colored or tinted tip protectors make it easier for personnel to see, which is important on a sterile field. Clear tip protectors are difficult to see and can pose a risk for a retained surgical item.
The importance of hand hygiene during instrument preparation is also addressed in the guideline. As instrumentation is handled during preparation, there is concern of transferring what is on the hands of the assembler to the instrumentation. Research has shown that contaminants, oils and soils transferred to instruments from the hands of personnel can compromise sterilization. Due to this research, AORN’s updated guideline recommends that personnel who inspect, assemble and package reusable surgical instruments perform hand hygiene within the hour or wear clean gloves to perform these tasks. AORN also recommends performing hand hygiene before handling instruments and medical devices for sterilization.
The updated AORN packaging guideline includes guidance on the packaging of loaned instrumentation, including the recommendation to obtain (from the vendor that provides the instrumentation) sterilization packaging information for loaned instrument sets.
The practice of placing count sheets inside instrument sets has sparked some controversy and there is insufficient evidence for making a recommendation on this practice; therefore, each healthcare organization will need to determine if count sheets may be placed in trays. The decision should consider the limited research available regarding the safety of subjecting toners, inks and various papers to any sterilization method. Chemicals used in the manufacturing of paper, toners and inks pose a theoretical risk of reaction in some sensitized individuals. One research study concluded that the label and toner ink transferred during sterilization was not cytotoxic; however, further study is needed to incorporate a larger sample, various sterilization methods, and instruments of a variety of compositions.
Checking IFU for products used for sterilization is a key principal of sterilization and packaging. AORN’s updated guideline now includes what to look for in the IFU when selecting a single-use, nonwoven sterilization wrapper. In addition, the IFU can provide information for the correct use and maintenance. It is important to note that not all single-use, nonwoven packaging systems are validated for all sterilization methods and cycles.
The guideline also includes recommendations regarding use of corner protectors for wrapped trays. To prevent tears when using flat wrappers for instrument trays, especially those with sharp edges, many facilities use corner guards. The use of corner guards prevents the tears that occur on corners, especially if they are sharp. A tear or hole in a wrapper destroys the integrity of the packaging system since it creates a pathway for microbes to enter a sterilized package and contaminate it. As with all sterilization packaging, it is important to check the IFU of the corner protector manufacturer for information regarding the type of validated sterilization method.
The updated guideline also recommends that users establish and implement a schedule for routine rigid sterilization container inspection, maintenance and repair. Also, new factors have been added regarding what to look for in the container’s IFU that provides information on their correct use.
The complete guideline is available for purchase at www.aorn.org.
Susan Klacik, BS, CRCST, CHL, CIS, ACE, FCS, is clinical director at IAHCSMM.
Recent Survey Reveals Reprocessing Challenges
In a survey of the membership of the International Association of Healthcare Central Service Materiel Management (IAHCSMM), just two-thirds believed that manufacturers’ instructions for use (IFU) were understandable. This and other eye-opening findings were unearthed last year by the experts at Ofstead & Associates, who conducted the inquiry to learn which methods are currently used to reprocess endoscopes and what is being done to manage quality. Additionally, the researchers wanted to better understand what challenges IAHCSSM members face related to endoscope reprocessing and gather ideas about potential solutions that could improve the outcomes of reprocessing. A total of 2,334 IAHCSMM members completed the survey.
Regarding reprocessing practices, the researchers found that:
- 69% of respondents follow at least one guideline
- 49% said their facilities follow multiple guidelines.
- 84% had read IFUs for endoscopes; 69% felt the IFUs were understandable or feasible (66%)
- 67% believed that endoscope IFUs were based on scientific evidence.
Regarding the chemistries used for reprocessing flexible endoscopes, the researchers found:
- 27%: OPA
- 22% Hydrogen peroxide
- 21%: Peracetic acid
- 10%: Glutaraldehyde
- 5%: Products with more than one chemistry
Regarding testing the minimum effective concentration (MEC) of HLD before or during each cycle to ensure the HLD is strong enough:
- 79% reported that MEC tests were done every cycle
- 3% tested several times per day
- 14% tested MEC only daily
- 4% never tested MEC or tested it less than once per day
- 51% said that MEC results were documented.
Regarding AER failures:
- 46% observed one or more AER cycle failures in the previous month
- AER cycle failures were frequently attributed to water filter or water flow issues, temperature errors, or leak test failures and channel blockages
Regarding drying and storage of endoscopes:
- 8% acknowledged that they do not dry off the outsides of endoscopes before storage.
For exterior surfaces, survey respondents said they used:
- 59%: single-use lint-free cloths
- 31%: forced air
- 14%: reusable lint-free cloths
- 5%: washcloth
- 4%: paper towels
For endoscope channels:
- 64% indicated they used at least one drying method
- 40% used more than one method (including drip drying)
These drying approaches included:
- 59%: alcohol flush in AER
- 42%: air purge in AER
- 31%: drying cabinet
- 30%: forced-air purge
- 26%: drip dry
- 20%: purge with syringe
Survey respondents reported that their endoscopes were stored the following ways:
- 32%: vertical storage with fan to circulate air
- 29%: vertical storage with ventilation grills, but no fan
- 23%: vertical storage without any ventilation
- 22%: drying cabinet with channel connectors
- 10%: storage bins or drawers
- 7%: other or not sure
Regarding cleaning verification and visual inspection:
- 48% reported using cleaning verification tests to detect residual adenosine triphosphate (ATP), protein or hemoglobin
- 50 % reported using at least one method to visually inspect their endoscopes.
Methods of visual inspection varied, including:
- 36%: visual inspection with the unaided eye
- 18%: visual inspection with a magnifying glass
- 14%: visual inspection with a borescope
- 29% reported performing both visual inspection and cleaning verification
Regarding improving quality, survey respondents suggested:
- Expand opportunities for education and training of technicians and clinicians, including physicians and nurses
- Centralize endoscope reprocessing to one department, to simplify education and competency testing efforts and help ensure each scope is reprocessed by an experienced and competent technician
- Improve working conditions for reprocessing staff personnel who commonly experience health problems and workplace stress that make it difficult to perform their job
- Institute quality management programs that encompass both visual inspection and cleaning verification tests
- Redesign endoscopes and IFUs to simplify the reprocessing process
Survey respondents expressed interest in alternative technologies, including:
- endoscopes that can be disassembled
- sterilizable endoscopes
- single-use/disposable endoscopes
- automation of reprocessing steps
Reference: Ofstead CL, Hopkins KM, et al. Endoscope Reprocessing: Current Practices and Challenges in the Field. Process. 2018.
Sterile Processing Recruiting in an Age of Options: If You Post it, They May Not Come
By Hank Balch
This column originally appeared in the November 2019 issue of Healthcare Hygiene magazine.
There are few better times in the history of sterile processing (SP) to be an experienced professional with a strong resume and industry credentials to back it up. With the U.S. Bureau of Labor Statistics projecting 10 percent to 14 percent growth in the medical device reprocessing field by 2028, all signs point to continued career opportunities for technicians and department leaders.1 This growth, however, brings with it tremendous pressures on hospitals and ambulatory surgery centers to identify, recruit and retain high-quality SP professionals. Many facilities are already feeling the pinch of this competitive job market, seeing their open manager and director positions sit vacant for many months at a time, and spending large percentages of their labor budgets on temporary frontline staffing as the permanent positions go through an extended recruiting process.
There are many contributing factors driving the challenges that we see in today's SP recruiting atmosphere. First, the impact of Baby Boomer retirements is not just a nursing phenomenon but will have similar effects on the shrinking numbers of experienced SP leaders currently in the field. Dr. Peter Buerhaus has projected that a staggering 1 million RNs will retire by 2030 and that “the departure of such a large cohort of experienced RNs means that patient-care settings that depend on RNs will face a significant loss of nursing knowledge and expertise that will be felt for years to come.”2 There is no reason to believe that our departments will be immune to the negative effects of this retirement "brain drain."
Secondly, the known compensation shortcomings of entry-level SP positions are a tremendous barrier for active recruiting out of competitive industries or contiguous geographical areas. With some facilities paying as little as $10 per hour for SP technicians, recruiters end up competing with retail and customer service employers for the same limited pool of candidates. These kinds of limited financial incentives mean that enticing experienced professionals to transfer roles geographically poses an even greater challenge, leaving many facilities with few options but to hire and train on the job.
Thirdly, the market's need for certified and experienced SP professionals 0feeds into the growing ranks of temporary staffing agencies and interim management organizations, creating a kind of self-perpetuating staffing spiral. High-performers who gain their baseline certifications and are willing to travel can make more than double their full-time salaries by becoming SPD "travelers," and department leaders can triple their own salaries by serving as interim managers in facilities who are struggling to recruit a permanent leader. These competitive dynamics will continue to contribute to the vacancy rates of many departments until permanent compensation models are able to catch up to the temporary/interim staffing rates.
Lastly, many hospital recruiters do not understand what they should be looking and recruiting for in a potential SP technician. While the recruiting structures vary, it is not uncommon for so-called "clinical recruiters" to cover recruiting for perioperative staff such as RNs, surgical technicians and anesthesia personnel, but recruiting responsibility for sterile processing is placed under "non-clinical recruiting" which includes other departments such as dietary, environmental services and linen services. Inherent in this structure is the idea that what makes a great candidate for a dietary role might also make a great candidate for SP positions. For many reasons, categorizing Sterile Processing departments as non-clinical recruiting pools leads to an unhelpful narrowing of potential candidates and loss of strategic focus for where these professionals can and should be sourced from.
As dire as this situation may sound and as frustrating as it may feel to experience it as a department leader, there are certain insights that can be leveraged to find success in sourcing high-quality SP candidates.
Department leaders must realize they must take an active role in the recruiting process if they want to have the greatest success with opening up a pipeline of potential hires. Relying on a hospital recruiter who does not have the subject-matter expertise of our field to identify these professionals is really asking them to hit a moving target. Even if they want to be successful, they will need your help to clarify exactly what does and does not make a great frontline technician or shift leader.
Related to this, department leaders need to get creative about where and how their candidates are sourced. If “recruiting” in your hospital simply means posting the job on the hospital website, then you should not be surprised that your applicant pool is primarily internal candidates looking to transfer from another department, instead of reaching the broader audience outside of the facility. Taking the time to post fliers at a local community college, healthcare trade school and coffee shops can extend your reach dramatically. Partnering with local organizations such as refugee placement and military veteran groups can also broaden your potential network for candidates with previous related experience in various contexts.
While you may have limited ability to directly impact your compensation rates, you may have success in wrapping in tuition reimbursement packages to cover the costs of SP training programs for staff and/or traditional college degrees, both of which can provide a competitive edge in recruiting.
Confronting staffing challenges will not be easy, and few solutions look to be the silver bullet to solve all the recruiting issues facing our teams. However, knowing the factors that have led to our current state gives us the insight necessary to develop strategies that can have real success. The days of posting a job and waiting for a flood of quality applicants is over. What the future looks like is up to you.
Hank Balch is an internationally recognized thought leader in the sterile processing industry, as well as podcast host, and founder of Beyond Clean.
- Bureau of Labor Statistics. 2018 wage dataand 2018-2028 employment projections. https://www.onetonline.org/link/details/31-9093.00
- Buerhaus PI, et al. Four Challenges Facing the Nursing Workforce in the U.S. http://healthworkforcestudies.com/images/JNR0717_40-46_Buerhaus.pdf
The Missing Science of Sterile Processing: On Credentials and Real Improvement
By Hank Balch
This column originally appeared in the October 2019 issue of Healthcare Hygiene magazine.
Microbiology, chemistry, physics.
Some of us took introduction classes to these subjects in high school, a few went on to take a semester or two in college, but for many sterile processing professionals across the country these hard sciences are mostly relegated to a chapter or two in a certification textbook. After all, do we really need to know chemistry to do our jobs well? How important can physics really be to an SPD technician? Being able to speak the language of microbiology couldn't be that important to surgical instrument reprocessing, could it?
Does anyone know what a biocatalyst is? Or what it has to do with the decontamination process? At the end of the day, do these questions even matter?
In fact, every single one of us in the industry know the answer to this question is "Yes, science matters!" But the near universal absence of credentialed scientists employed in sterile processing departments tells a very different story. Unless your department is led by a B.S. in biology or employed solely by team members with B.S. degrees in chemistry, your exposure to the true science behind how your sterile processing department actually interact with chemistry, physics, and microbiology is limited to whatever self-study you pursued under your own initiative. Admittedly, many CS/SPD leaders and technicians have taken these extra steps to fill in the science knowledge gaps, but the fact that they had to go over and above the industry standards should tell us something very important about the current "industry standards" – namely, they are way too low.
Breaking the Chains and Changing the World
So, you can name the biological spore used in steam sterilization testing -- geobacillus stearothermophilus … so what? Why that spore instead of another? Why do we use spore testing at all? Is there a better way to measure sterility assurance and how would we know? If you ask sterile processing professionals across the country, we want to know the answers to these questions. We know it's important. And we know that our ability to holistically grasp these categories, and do so in a creative, innovative way, will move the industry of CS-improvement firmly in-house, rather than being dependent upon external vendors (who, by the way, employ chemists, physicists and microbiologists to create their nifty new products).
As generations of us learned in Schoolhouse Rock!, “knowledge is power” -- and in the case of the hard sciences, knowledge is also the engine of innovation, the catalyst for product changes, and the great differentiator in industry compensation. CS/SPD professionals talk a lot about facility pay practices and how our counterparts in the OR make somewhere close to 200 percent to 300 percent more than our teams, but what is often left out of the equation is the two- to three-times more education RNs and BSNs have as compared to CS/SPD technicians. That need not be so. There is another way.
The Great Educational Leap: Know Ye the Truth
So, what can deliver our industry from the basement of healthcare compensation, sluggish career growth, and token respect? I believe one of the best ways to get our teams to where we want to be and where our patients need us to be is to take a great educational leap in sterile processing. The recent success we have seen over the last decade in the surge of industry certification through the IAHCSMM and CBSPD organizations (not only the standard certification, but also secondary and tertiary certifications as well) has sparked a deep hunger among CS professionals for continued growth. What we have not yet seen is a dramatic impact of these certifications upon total compensation and demonstrable quality metrics in the country’s CS departments. In other words, even with more credentials, there’s still something missing.
I believe that missing link has to do, in part, with the need to create a science-heavy, higher-education career track that not only prepares CS professionals for every aspect of the role, but also provides our people with recognized degrees that translate into competitive pay-grades as compared with our OR peers. Simply put, if we really want to solve the pay/quality issues of our industry, it will take more mere certifications – even if they are mandated in all 50 states. One certification course doth not an expert make.
And to be fair, these certification bodies do not claim the title of “expert” for their certification holders. Instead the language is usually something like “providing a baseline knowledge” of industry standards. And for what it’s worth, that is a noble and needed cause. But is it enough? Is baseline knowledge enough for the systemic quality issues in our industry? Is one textbook course going to shake the compensation tree in the ways that we desperately need to drive these departments forward?
I think we all know the answers to this. But what are we going to do about it?
Hank Balch is founder and president of Beyond Clean.